Shipping & Returns

Shipping

All orders are shipped within 2 business days if they are received before 12:00pm. All orders above $149 AUD ship free Australia wide. The estimated shipping time varies but in general is 1-3 business days for Sydney, Melbourne and Brisbane. Shipping to SA, TAS, Regional NSW, Regional VIC and Regional QLD typically take 3-6 business days. Shipping to WA and NT typically takes 7-12 business days.

Most of our orders are shipping by Australia Post, TNT or Aramax. Items are sent from North Sydney. All items come properly packed.

Returns

For returns, Promata will accept for items that are in new condition, unused, unaltered and free of damages by the customer as long as the return or exchange is initiated within 30 days of the order ship date. 

To return your order, please do the following:

  1. Message us with your order number and the item you want to return.
  2. Please ensure the returned goods are properly packaged as we will not be liable for any damage incurred in transit. Items must be returned in their original packaging.
  3. Once we receive your package, we will process your return within 5 business days. A full refund will be provided upon receipt of the item (buyer bears the return shipping cost). They will be made in the form of the original payment method.

Return address is Level 3, Suite 301/66 Berry Street, North Sydney,  NSW, 2065. The buyer bears the shipping cost of return.